SUPPORT & FAQ
Real people, 24/7, on WhatsApp. Quick answers are below.
Talk to us
The fastest way is WhatsApp. Include your order number (shown on your receipt and in your library) so we can find it quickly.
COMMON QUESTIONS
How do I order?
Choose your product and options, add it to your cart, sign in, and check out. You will see the total and our payment details, send the payment, and upload a screenshot. We check the payment, then contact you on WhatsApp.
How long does delivery take?
Games are delivered through official WhatsApp within 20 minutes to 24 hours after we confirm your payment. PS Plus: our team sends the account details and arranges activation on WhatsApp. Gift cards and Game Pass: your code appears in your Customer Library once it is ready. PUBG UC: we top up your player ID and confirm on WhatsApp. Consoles and accessories: we share delivery details and tracking on WhatsApp.
Why is there a 30-minute timer at checkout?
When you start checkout we hold your items for you for 30 minutes so nobody else can take them while you pay. If the time runs out your cart is kept and you can recheck availability. If you already paid when it expired, message us before paying again.
How do you check my payment?
A screenshot is evidence, not proof. Our team confirms the money arrived in our wallet or bank account before approving your order. You will see "Payment under review" until then.
What happens to my payment screenshot?
It is private, shown only to our team, and deleted about 7 days after your order is completed or rejected.
Where do I find my gift-card code?
In your Customer Library, after we approve your payment and prepare the code. Only your account can see it, and we never send codes by email.
What is the difference between Single User, All User and Offline Activation?
Each product page explains the options before you buy. Offline Activation needs your console to stay offline afterwards; you must acknowledge that before adding it to your cart.
Can I exchange a game?
Yes, send a request on the Sale / Exchange page. Our team reviews it and sends a personal offer on WhatsApp. There is no automatic valuation.
The game I want is not on the website.
Send a Request a game form or message us on WhatsApp and we will tell you if we can supply it.
See also our Terms & Policies and Privacy policy.
